Repair, by the engineers who built it.
Repair, by the engineers who built it. Worldwide service.
We repair the machines we have always built.
From the first ECO LASER to the current LRS, every machine that left Groß-Zimmern is still serviced here. Twenty years of laser welding systems, one workshop, the same engineers. No generation is too old to put back into production.
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Parts & accessories for every model — oldest to newest. Optics, sources, shutters, protective glass and wear parts ship from Groß-Zimmern, whether your machine left here last year or fifteen years ago.
Parts & accessoriesHow it works
First call answered by an engineer, not a queue. Diagnostic conversation in under 10 minutes.
If networked, we connect via VPN and read the controller log remotely.
Fast shipment from Groß-Zimmern for any in-stock OEM part.
Worldwide on-site response. The engineer at your bench is the engineer who signed off the serial number.
Recalibration, beam-quality check, signed service log. Machine back in production without delay.
Questions
Do you still service older OR machines?
Yes. Every machine that left Groß-Zimmern is still serviced here — from the first ECO LASER, through PICCO LASER, LASER CAB, HTS MOBILE, EVO MOBILE and LRS EVO 2, to the current HTS, LRS and CWS series. One workshop, the same engineers. No generation is too old to put back into production.
Do you come to us, or do we send the part in?
Both — it depends on the service tier. Tier 01 (Bench) is depot service with no contract: you send the part to Groß-Zimmern, we repair it and send it back, and you pay per job. Tiers 02 to 04 are annual contracts with on-site service worldwide.
What happens when we call about a fault?
Your first call is answered by an engineer, not a queue. It starts with a diagnostic conversation, followed by a remote diagnostic where that is possible. From there it is either a spare-part dispatch from Groß-Zimmern or an on-site visit. Every job closes with recalibration, a beam-quality check and a signed service log.
Can a fault be diagnosed without anyone travelling?
Often, yes. If the machine is on your network we connect via VPN and read the controller log remotely. Remote diagnosis is the second step in our process — before any part is dispatched and before any engineer travels.
What service contracts do you offer?
Four tiers. Tier 01 Bench — depot repair, no contract, you pay per job. Tier 02 Standard — on-site service worldwide, annual contract, single price. Tier 03 Industrial — the same, including preventative service every 2,000 operating hours. Tier 04 Critical — priority on-site service with a dedicated engineer pool, for production lines that cannot stop.